Kitofin Help Center

Absolutely. Yes, your payment is 100% secure. All transactions are processed through trusted gateways like PayPal, Stripe, and major credit cards. Our website is built and hosted on Wix, which provides secure HTTPS encryption and industry-standard protection to ensure your personal and payment information stays safe. We never store your card details.

We’re available 24/7 via live chat. You can also email us anytime at Hello@kitofin.com — we're here to help.

Yes, we offer 30-day hassle-free returns on most items. Products must be unused and in original packaging.

We ship Australia-wide and to most countries globally. International shipping is calculated at checkout.

Yes! Once your order is shipped, you'll receive a tracking link via email.

Our products are sourced from trusted suppliers overseas, which means delivery takes approximately 2–3 weeks. These are unique and hard-to-find items, and we appreciate your patience while we bring something special to your doorstep. Orders are processed within 1–3 business days and tracking is provided once shipped.

We offer flat-rate shipping of $7.50 anywhere in Australia.

Kitofin is a curated store of unique, clever, and innovative products you won’t find in regular shops. Our brand line XtraThing focuses on unusual and useful items that make life better.

Yes, some of our items are available on Amazon. You’ll find links to both options on our product pages.

Our items are handpicked for their uniqueness, innovation, and wow-factor. They’re not mass-market — they're conversation starters and problem solvers.

Yes! Just sign up with your email, and we’ll keep you updated on new arrivals, exclusive launches, and special offers straight to your inbox.